Last Updated: June 2026
At BellaFra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Period
Customers may request a return within 14 days of receiving their order, in accordance with applicable European Union consumer protection laws. ([European Union]
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used perfumes
- Products with broken seals
- Gift cards
- Promotional or clearance items (unless defective)
3. Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery with photos of the product and packaging. We will review the case and arrange a replacement or refund where appropriate.
4. Refund Process
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method.
- Refunds are typically completed within 5–10 business days, depending on your payment provider.
5. Shipping Costs
- Original shipping charges are non-refundable unless the item is defective, damaged, or incorrectly supplied.
- Customers are responsible for return shipping costs unless the return is due to our error.
6. Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, it must follow the standard return procedure.
7. Contact Us
For return or refund requests, please contact:
BellaFra Customer Support
Email: info@bellafra.com
Website: BellaFra.com
Please include your order number and a description of the issue.
8. European Consumer Rights
Customers residing within the European Union may have additional statutory rights regarding returns, refunds, and defective products under applicable consumer protection laws. These rights are not affected by this policy. ([European Union][1])
BellaFra – Luxury & Affordable Fragrances You Can Trust.